Support

iCareShift connects independent nurses, aides, and therapists with facilities for per-diem shifts. We're here to help with your account, shifts, timesheets, and payouts.

Common questions

• I can't sign in. Check that you're using the email you signed up with. If you've forgotten your password, email us from that address and we'll help you reset it.
• Clock-in says I'm outside the facility. Turn on Location for iCareShift in your phone's Settings and try again on site. If GPS isn't available, the app lets you explain why, and the facility reviews it.
• When do I get paid? After the facility approves your timesheet, your payout is sent to the bank account you set up under My profile → Payouts & tax info.
• How do I cancel a shift request? Email us with the shift date and facility and we'll withdraw it. Withdrawing is never penalized.

Deleting your account

You can delete your iCareShift account at any time, right in the app:

1. Clinicians: open My profile, scroll to the bottom, tap Delete account, then confirm.
2. Facility users: on your facility home screen, scroll to the bottom, tap Delete account, then confirm.

If you can't access the app, email americantrustednurses@gmail.com from the address on your account and ask us to delete it.

What's deleted: your login, name, email, phone number, address, profile photo, and every document you uploaded (IDs, licenses, certifications, health records). Any upcoming shift requests are withdrawn.

What's kept: records the law requires us to keep: completed visit-verification (EVV) records, timesheets, and payment and tax history. They're kept with your name and contact details removed, for the periods described in our Privacy Policy.